Hello there! At Kollabor8 Web Collectives, we want you to feel confident about choosing us for your SEO audits, campaigns, and website customisation services. But sometimes, things don’t go as planned, so here’s the lowdown on our refund policy.

 

The Basics

You’ve got a 14-day grace period to request a refund if something’s not right. After that, refunds are no longer an option, so be sure to review your SEO audit or campaign deliverables as soon as you receive them.

 

Legitimate Reasons Only

We work hard to ensure top-notch quality, so refunds are only granted for legitimate reasons, like:

• Errors in the SEO audit or campaign strategy.
• Deliverables that don’t align with what was promised in the agreement.

 

Refunds won’t be granted for reasons like:

• Personal preference or a change of mind.
• Dissatisfaction with results beyond our control (e.g., external factors affecting campaign performance).

 

If there’s a genuine issue, just reach out—we’re here to help and make things right!

 

Refund Process

Here’s how it works:

1. Contact us within 14 days to explain the issue.
2. We’ll review your case and determine if it qualifies for a refund.
3. Approved refunds will be processed back to your original payment method.

 

Haven’t Seen Your Refund Yet?

If you’re waiting on a refund, here’s what to do:

• Double-check your bank account.
• Check with your credit card company or bank; processing times vary.
• Still no refund? Email us at [your email here], and we’ll sort it out.

 

Exchanges or Adjustments

If something needs fixing (like a typo in your SEO report or a campaign strategy tweak), we’re happy to address it at no extra cost if it’s within the scope of the original agreement. Let us know right away!

 

A Quick Word on Disparagement

We value open, constructive communication, and we’re committed to resolving any concerns professionally. By working with us, you agree to refrain from posting false or disparaging comments about Kollabor8 Web Collectives in public forums or online platforms. If you’re unhappy with something, let’s discuss it first—we’re here to find solutions.

 

Final Notes

We don’t offer refunds for sale-priced packages or services already approved and implemented. Got specific questions about our policy? Drop us an email at [your email here], and let’s chat!

 

At Kollabor8, we’re all about collaboration and delivering results you can trust. Let’s optimise your website together!